SERVICE TERMS & CONDITIONS
By accepting our proposal or quotation, you agree to the following terms:
1. Invoicing: Services are invoiced monthly or upon project completion, whichever occurs first.
2. Project Payment Schedules: If no payment schedule is specified for quoted projects, invoices will be issued monthly, with a final invoice upon project completion.
3. Hourly or Daily Rates: Services billed hourly or daily will be invoiced monthly, with a final invoice upon completion.
4. Payment Due: Payment is due within 10 days of invoice issuance unless otherwise specified. Late payments may result in a suspension of services until the account is settled. For payments overdue by more than three months, Oniva Ltd reserves the right to cancel ongoing projects.
5. Payment Fees: Any fees related to payment processing are the client’s responsibility.
6. Purchase Credit: Oniva Ltd may extend credit for client-related purchases. Where goods or services are purchased on behalf of a client, a non-refundable handling fee equal to 10% of the purchase cost will be charged in addition to reimbursement of the expense.
7. Retainers: To ensure stability and continuity for both the client and Oniva, we require a minimum three-month term (or three-month notice period). Written notice from the client must be provided to us at which point the three month notice period will commence.
8. Sensitive Information: While every effort is taken to ensure the safety of all information shared with us, we don't accept any liability for the loss of information when shared via unencrypted platforms such as email or text message. Passwords and login details should be updated regularly by the client and Oniva accepts no liability for unauthorised access to accounts that Oniva has been given access to.
8. Terms Updates: Any updates to our Service Terms will be posted here and, where relevant, communicated via email. Please review regularly.
9. Enquiries: If you have questions or require clarification on these terms, please contact us before the commencement of any work.